FAQ
Frequently Asked Questions
Your questions, answered—find clear and quick guidance on our zone phones, services, support, and partnerships.
How to enable Geotag for Camera usage?
Go to Settings -> Apps -> See all # apps -> Camera -> Permissions -> Location -> Allow only while using the app
Why I can’t setup Password or Pattern on the phone?
FP103Ex do not have the option to set Password or Pattern for security, due to the screen is too small (2.83 inch).
Can the device update to Android 15?
Yes, the update is estimated available Q1 2027
Does the device support OTG?
This device does not support OTG due to port cover is prohibited to open for usage in hazardous area.
There’s no 3.5mm headphone jack on the device. Can I use a USB-C to 3.5mm Headphone Jack Adapter to connect between a earpiece to the device for listening?
This device does not support the use of adaptor.
Is the device have the capability for Sunlight Readable?
This device does not supported.
How many photos can I take? (40 GB Free Space)
| Photo Size (Megapixels) | Aspect Ratio | Resolution | Estimated |
|---|---|---|---|
| 13M | 4:3 | 4096 x 3072 | ≈ 13000+ |
| 5M | 4:3 | 2560 x 1920 | ≈ 26000+ |
| 2M | 16:9 | 1440 x 1080 | ≈ 80000+ |
What is the maximum duration when taking video? (40 GB Free Space)
| Video Resolution | 10 min | Estimated |
|---|---|---|
| FHD 1920 x 1080 | 1.3 GB | ≈ 4 hr |
| HD 1280 x 720 | 699 MB | ≈ 9 hr |
| VGA 640 x 480 | 355 MB | ≈ 15 hr |
| CIF 352 x 288 | 41 MB | ≈ 130 hr |
The device is displaying yellowish color instead of white.
Go to Settings -> Display -> Night Light -> turn off to display white color.
What is the estimated time required to fully charge the device?
Estimated around 4 hours.
| Duration | Normal USC-C | Magnet charging cable | Docking station |
|---|---|---|---|
| 0 hr 0 min | 0% | 0% | 0% |
| 0 hr 15 min | 10% | 10% | 2% |
| 0 hr 30 min | 23% | 21% | 11% |
| 0 hr 45 min | 33% | 31% | 20% |
| 1 hr 0 min | 44% | 42% | 30% |
| 1 hr 15 min | 55% | 53% | 41% |
| 1 hr 30 min | 66% | 62% | 52% |
| 1 hr 45 min | 76% | 72% | 61% |
| 2 hr 0 min | 84% | 81% | 70% |
| 2 hr 15 min | 89% | 87% | 79% |
| 2 hr 30 min | 92% | 91% | 85% |
| 2 hr 45 min | 95% | 94% | 95% |
| 3 hr 0 min | 96% | 96% | 93% |
| 3 hr 15 min | 98% | 97% | 95% |
| 3 hr 30 min | 99% | 98% | 97% |
| 3 hr 45 min | 100% | 100% | 98% |
| 4 hr 0 min | NIL | NIL | 100% |
How many photos can I take? (100 GB Free Space)
| Photo Size (Megapixels) | Aspect Ratio | Resolution | Estimated |
|---|---|---|---|
| 50M | 4:3 | 8192 x 6144 | ≈ 7000+ |
| 13M | 4:3 | 4096 x 3072 | ≈ 18000+ |
| 9M | 16:9 | 4096 x 2304 | ≈ 28000+ |
| 5M | 4:3 | 2560 x 1920 | ≈ 40000+ |
| 2M | 16:9 | 1440 x 1080 | ≈ 125000+ |
| 1M | 16:9 | 1280 x 720 | ≈ 250000+ |
What is the maximum duration when taking video? (100 GB Free Space)
| Video Resolution | 10 min | Estimated |
|---|---|---|
| FHD 1920 x 1080 | 1.3 GB | 11 hr |
| HD 1280 x 720 | 704 MB | 20 hr |
| VGA 640 x 480 | 354 MB | 40 hr |
| CIF 352 x 288 | 77 MB | 200 hr |
The device is displaying yellowish color instead of white.
Go to Settings -> Display -> Night Light -> turn off to display white color.
What is the estimated time required to fully charge the device?
| Duration | Normal USC-C | Magnet charging cable | Docking station |
|---|---|---|---|
| 0 hr 0 min | 0% | 0% | 0% |
| 0 hr 15 min | 10% | 10% | 2% |
| 0 hr 30 min | 23% | 21% | 11% |
| 0 hr 45 min | 33% | 31% | 20% |
| 1 hr 0 min | 44% | 42% | 30% |
| 1 hr 15 min | 55% | 53% | 41% |
| 1 hr 30 min | 66% | 62% | 52% |
| 1 hr 45 min | 76% | 72% | 61% |
| 2 hr 0 min | 84% | 81% | 70% |
| 2 hr 15 min | 89% | 87% | 79% |
| 2 hr 30 min | 92% | 91% | 85% |
| 2 hr 45 min | 95% | 94% | 95% |
| 3 hr 0 min | 96% | 96% | 93% |
| 3 hr 15 min | 98% | 97% | 95% |
| 3 hr 30 min | 99% | 98% | 97% |
| 3 hr 45 min | 100% | 100% | 98% |
| 4 hr 0 min | NIL | NIL | 100% |
How to enable Geotag for Camera usage?
Go to Settings -> Apps -> See all # apps -> Camera -> Permissions -> Location -> Allow only while using the app
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